Last updated: 14.07.26

This Privacy Policy explains how Pranamor collects, uses, stores, protects, and shares personal information. This Privacy Policy also includes information about cookies, analytics, tracking technologies, and marketing tools used on this website.

This website is operated by Pranamor, a retreat and wellness project based in Costa Rica.

Legal operator: Fern Oliva & Maxim Marlo, operating under the name Pranamor
Location: Puerto Viejo de Talamanca, Limón, Costa Rica
Email: hi(at)pranamor(dot)com
Website: www.pranamor.com

By using this website, submitting an inquiry, booking a call, completing an intake form, making a payment, joining our mailing list, or participating in a retreat, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal information such as:

• name

• email address

• phone number

• country of residence

• travel dates

• retreat preferences

• relationship or couples retreat information

• health information provided through intake forms

• dietary needs

• allergies

• emergency contact details

• payment and booking information

• messages, inquiries, and call notes

• website usage information through cookies, analytics tools, pixels, or similar technologies

2. Sensitive Information

Because our retreats are personal and customized, guests may choose to share sensitive information with us, such as:

• health information

• medication information

• allergies

• dietary restrictions

• emotional history

• relationship information

• spiritual interests

• personal life circumstances

• physical, psychological, psychiatric, or emotional concerns

We only request sensitive information when it is relevant to retreat suitability, safety, preparation, customization, legal compliance, or emergency support.

You are not required to share sensitive information through the website. However, some information may be necessary for us to determine whether a retreat is appropriate and safe.

3. Consent

By submitting personal or sensitive information to us, you consent to our collection, use, storage, and limited sharing of that information as described in this Privacy Policy.

You may withdraw consent where legally permitted, but doing so may affect our ability to provide services, assess retreat suitability, customize your retreat, communicate with you, process a booking, or support your safety.

4. How We Use Your Information

We may use your information to:

• respond to inquiries

• schedule calls

• communicate with you

• design and customize retreats

• assess retreat suitability

• prepare for your stay

• coordinate accommodation, food, providers, and logistics

• process payments

• send booking information

• provide support before, during, and after retreats

• maintain safety records

• improve our website and services

• send updates or marketing emails, where permitted

• comply with legal, accounting, tax, safety, insurance, and business obligations

5. Sharing Information

We do not sell your personal information.

We may share limited information with trusted third parties only when reasonably necessary, such as:

• accommodation providers

• retreat centers

• drivers

• chefs

• massage therapists

• guides

• facilitators

• payment processors

• accountants

• legal advisors

• insurance providers

• email marketing platforms

• website, analytics, or booking tools

• emergency contacts or emergency services if necessary

We only share what is reasonably needed for the relevant purpose.

6. Health and Emergency Information

If needed for your safety or the safety of others, we may share relevant information with emergency responders, medical professionals, retreat providers, or emergency contacts.

7. Payments

Payment information may be processed through third-party payment processors, banks, or booking platforms.

We do not intentionally store full credit card details on our website unless explicitly stated. Payment processors handle payment data according to their own privacy and security policies.

8. Email and Communication

If you contact us, book a call, join our mailing list, or become a guest, we may contact you by email, phone, WhatsApp, or similar communication channels.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Transactional, booking-related, safety-related, or retreat-related communications may still be sent where necessary.

9. Photos, Videos, and Testimonials

We may collect photos, videos, testimonials, feedback, or retreat stories where appropriate.

We aim to use media respectfully and sensitively and to avoid publishing private, vulnerable, or deeply personal moments in a way that feels intrusive or disrespectful.

Guests may request not to be photographed or recorded, or may request that certain images or videos not be used publicly. We will make reasonable efforts to honor such requests.

10. Cookies and Tracking Technologies

This website may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies.

Cookies are small files stored on your device when you visit a website. Similar technologies may help the website function, remember preferences, understand visitor behavior, improve user experience, measure marketing performance, and support advertising or retargeting.

11. Types of Cookies We May Use

Necessary Cookies

These cookies are required for the website to function properly. They may support basic functions such as page navigation, security, form submissions, booking tools, cookie preferences, or payment-related functionality.

Necessary cookies cannot usually be disabled through our website, but you may be able to block them through your browser settings.

Analytics Cookies

Analytics cookies help us understand how visitors use the website, which pages are visited, how people find us, and how we can improve the website.

We may use tools such as Google Analytics or similar analytics services.

Marketing and Advertising Cookies

Marketing cookies, pixels, or similar technologies may be used to measure advertising performance, understand visitor behavior, build audiences, show relevant ads, or support retargeting campaigns.

We may use tools such as Google Ads, Meta Pixel, or similar advertising technologies.

12. Third-Party Tools

We may use third-party tools that place or access cookies, pixels, or similar technologies. These may include:

• Google Analytics

• Google Ads

• Meta Pixel

• email marketing tools

• booking or form tools

• payment processors

• embedded content or media tools

These third parties may collect and process information according to their own privacy and cookie policies.

13. Cookie Consent and Preferences

Where required, we will ask for your consent before using non-essential cookies, such as analytics or marketing cookies.

You may be able to accept all cookies, reject non-essential cookies, or manage your preferences through our cookie banner or cookie settings tool.

You can also manage or disable cookies through your browser settings. If you disable cookies, some website features may not work properly.

14. International Visitors

Because Pranamor works with international guests, including guests from Europe, the United States, and other regions, privacy and cookie rights may vary depending on your location.

Visitors from certain regions may have additional rights regarding consent, access, correction, deletion, restriction, objection, or withdrawal of consent.

15. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online system, email system, messaging app, payment system, or digital storage method is completely secure.

16. Data Retention

We keep personal information only as long as reasonably necessary for retreat planning, guest support, legal compliance, accounting, safety, insurance, and legitimate business purposes.

Sensitive health or intake information is kept only as long as necessary and appropriate.

17. Your Rights

Depending on applicable law, you may have the right to request access, correction, update, deletion, restriction, objection, or withdrawal of consent regarding your personal information.

To make a request, contact us at hi(at)pranamor(dot)com.

We may need to verify your identity before responding to certain requests.

18. International Processing

Because our guests may come from different countries, your information may be processed in Costa Rica and through service providers in other countries.

By submitting your information, you understand that your data may be processed outside your country of residence.

19. Updates

We may update this Privacy Policy from time to time, especially if we add new booking tools, analytics tools, advertising tools, payment tools, or services.

The updated version will be posted on this website with a new “last updated” date.

20. Contact

For privacy questions, cookie questions, or personal data requests, contact:

Pranamor
Email: hi(at)pranamor(dot)com
Location: Puerto Viejo de Talamanca, Limón, Costa Rica